privacy policy

1.1 Account Registration (All Users)

To create an account on the Platform, we collect:

• Email address
• Phone number

This information is used to create and authenticate your account, send important account-related communications, and provide customer support.

1.2 User Profiles (Individuals and Families — Optional)

If you choose to create a profile, we collect:

• Full name
• Date of birth
• Gender
• Contact information (address, phone number, and/or email)

This profile information is collected for the sole purpose of enabling providers to add you to their waitlists. Providers typically require name, date of birth, and contact information to process a waitlist request. We share this information with a specific provider only when you actively request to be placed on that provider's waitlist. We do not share your profile with any provider without your direction.

1.3 Provider Account Information

If you register as a provider organization, we collect:

• Business name, contact information, and service descriptions
• Professional credentials, licensure, and certifications
• Service availability and waitlist status
• Billing and payment information (processed securely through our payment processor)

1.4 Usage and Technical Data

We automatically collect certain technical information when you use the Platform, including:

This information helps us maintain, improve, and secure the Platform. It is not used to identify you personally.

1.5 Communications

If you contact us for support or send us feedback, we retain records of that correspondence to respond to your inquiry and improve our services.

3.1 With Providers — At Your Direction Only

3.2 Service Providers

We may share information with trusted third-party vendors who assist us in operating the Platform, including payment processors, cloud hosting providers, analytics services, and customer support tools. These vendors are contractually obligated to use your information only to perform services for us and to maintain appropriate security standards.

3.3 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we reasonably believe disclosure is necessary to protect the rights, property, or safety of My Care Network, our users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify users of any such change as required by applicable law.

3.5 Aggregated and De-Identified Data

We may use and share aggregated or de-identified information — which cannot reasonably be used to identify you — for research, analytics, platform improvement, and business purposes.

8.1 Access and Correction

You may access, review, and update your account information at any time through your account settings. If you need assistance updating or correcting information, contact us at privacy@mycarenetwork.com.

8.2 Profile Deletion

You may delete your user profile at any time through the Platform. Deleting your profile removes your personal information from provider-facing views and prevents future waitlist submissions using that data.

8.3 Account Deletion

You may request deletion of your account and associated personal information by contacting us at privacy@mycarenetwork.com. We will process your request within 30 days, subject to any legal retention obligations described in Section 5.

8.4 Communications Preferences

You may opt out of non-essential communications (such as Platform updates and newsletters) by following the unsubscribe instructions in any such email or by updating your notification preferences in account settings. You cannot opt out of essential account-related communications (such as password resets and billing notices) while your account is active.

8.5 Minnesota Resident Rights