terms of service

1.1 Age Requirement

The Platform is intended for use by individuals who are 18 years of age or older. By creating an account or using the Platform, you represent and warrant that you are at least 18 years of age. If you are using the Platform on behalf of a minor in your care, you represent that you are the parent or legal guardian of that minor and that you accept these Terms on their behalf.

1.2 Legal Capacity

You represent and warrant that you have the legal capacity to enter into these Terms, that you are not barred from using the Platform under applicable law, and that all information you provide is accurate, current, and complete.

1.3 Provider Users

If you register as a healthcare, therapy, or community-based service provider ("Provider"), you additionally represent and warrant that:

• You are duly licensed, credentialed, and authorized to provide the services you list on the Platform;
• All information submitted regarding your credentials, licensure, availability, and service offerings is accurate and up to date;
• You will promptly update your information to reflect any changes in licensure, availability, or service scope;
• You have authority to bind the organization on whose behalf you register.

2.1 Account Registration

To access certain features of the Platform, you must create an account. You agree to provide accurate, complete, and current registration information and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Account Security

You are solely responsible for all activities that occur under your account. You agree to notify us immediately at info@mycarenetwork.com if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, provided false information, or engaged in conduct harmful to other users, providers, or the integrity of the Platform. You may also delete your account at any time through the Platform settings.

3.1 Navigation Services Only

My Care Network is a care navigation and directory platform. We facilitate connections between individuals, families, and service providers, including autism therapy, mental and behavioral health, developmental and clinical therapies, and home- and community-based services (HCBS) such as group homes, home health, personal care assistance (PCA), CFSS, and other in-home and residential supports. WE ARE NOT A HEALTHCARE PROVIDER, MEDICAL PRACTICE, OR LICENSED CLINICAL SERVICE. Nothing on the Platform constitutes medical advice, diagnosis, or treatment.

3.2 No Provider Endorsement or Relationship

The inclusion of a provider on the Platform does not constitute our endorsement, recommendation, or guarantee of that provider's services, quality, or suitability. We do not employ, supervise, or control any providers listed on the Platform. Any care or service relationship is solely between you and the provider you choose to engage.

3.3 Emergency Services

3.4 Provider Verification

While we make reasonable efforts to verify provider credentials and listings, we cannot guarantee the accuracy, completeness, or currency of any provider information. You are encouraged to independently verify the credentials and suitability of any provider before engaging their services.

4.1 Privacy Policy

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

4.2 Data Collection and Use

We collect the following personal information, depending on how you use the Platform:

• Account Creation: email address and phone number, used to create and authenticate your account
• User Profiles (optional): if you create a personal profile to be placed on provider waitlists, we collect your name, date of birth, gender, and contact information. This profile information is collected solely to enable providers to add you to their waitlists and is shared with providers only at your direction
• Provider Accounts: business contact information, credentials, and billing details necessary to maintain your subscription and listing

We implement reasonable administrative, technical, and physical safeguards to protect all information we collect.

4.3 HIPAA Compliance

My Care Network is committed to compliance with applicable federal and state health privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and the Health Information Technology for Economic and Clinical Health Act ("HITECH") to the extent they apply to our operations.

• My Care Network may function as a Business Associate to covered healthcare entities. Where required, we will enter into a Business Associate Agreement ("BAA") as required by HIPAA.
• If you are a covered entity or business associate using the Platform, you are responsible for your own HIPAA compliance obligations with respect to protected health information ("PHI") you manage.
• The Platform is not designed or intended to store PHI as defined under HIPAA except to the extent expressly set forth in a separately executed BAA.
• We do not sell, rent, or disclose PHI to third parties except as permitted by applicable law and our Privacy Policy.

4.4 Minnesota Health Records Act

We comply with applicable Minnesota data privacy laws, including the Minnesota Health Records Act (Minn. Stat. § 144.291 et seq.). Minnesota residents have rights regarding their health records and personal data as described in our Privacy Policy.

5.1 Platform Access

The Platform is free for individuals and families seeking care. There are no fees to create an account, build a profile, or search for and connect with providers. Provider organizations pay a subscription fee to list their services, manage their profiles, and connect with individuals and families on the Platform. All Provider subscription pricing, tiers, and features are described on the Platform and are subject to change with reasonable prior notice to active subscribers.

5.2 Provider Subscriptions

Providers who elect to list their services on the Platform may be subject to subscription fees. By subscribing, you authorize us to charge the applicable fees to your designated payment method on the billing cycle selected at enrollment (monthly or annually). Subscription fees are billed in advance.

5.3 Billing and Payment

All fees are stated in U.S. dollars. You authorize us to charge your payment method for all fees incurred. If a payment fails, we may suspend your access until payment is resolved. You are responsible for providing accurate and current billing information and for keeping that information updated.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at legal@mycarenetwork.com. Cancellation takes effect at the end of the then-current billing period. Cancellation does not entitle you to a refund for any previously billed period, except as described in Section 5.5.

5.5 Refund Policy

Refunds are generally not provided for partially used subscription periods. However, we will issue a full refund if:

• You request a refund within 7 days of your initial subscription purchase and have not materially used the paid features; or
• We are unable to deliver the core Platform services due to a fault on our part for which we are solely responsible.

Refund requests must be submitted to info@mycarenetwork.com. Approved refunds will be processed within 10 business days to the original payment method. We reserve the right to decline refund requests that appear to abuse this policy.

5.6 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by any taxing authority in connection with your use of the Platform, excluding taxes on our net income.

5.7 Price Changes

We reserve the right to modify subscription pricing at any time. We will provide at least 30 days' advance written notice to active subscribers before any price increase takes effect. Continued use of the Platform after a price change constitutes your acceptance of the new pricing.

6.1 Ownership

All content, features, and functionality on the Platform — including but not limited to software, code, design, text, graphics, logos, icons, images, data compilations, and the "My Care Network" name and brand — are the exclusive property of Push Resources, Inc. d/b/a My Care Network or its licensors and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial care navigation purposes (for individuals and families) or for your authorized provider listing purposes (for providers), in accordance with these Terms.

6.3 Restrictions

Without our prior written consent, you may not:

6.4 User-Submitted Content

By submitting content to the Platform (including provider profiles, reviews, or other information), you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with operating and improving the Platform. You represent that you own or have all rights necessary to grant this license and that your content does not infringe any third-party rights.

6.5 Feedback

If you submit feedback, suggestions, or ideas about the Platform, you agree that we may use such feedback freely without restriction or compensation to you.

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.

12.2 Informal Resolution

Before filing any formal legal proceeding, you agree to contact us at legal@mycarenetwork.com and attempt to resolve any dispute informally for a period of at least 30 days from the date of written notice.

12.3 Jurisdiction and Venue

If a dispute cannot be resolved informally, you agree that any legal action or proceeding arising out of or related to these Terms or the Platform shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota. You consent to the personal jurisdiction of such courts and waive any objection to venue.

12.4 Waiver of Class Action